White Label Casinos is looking for a Client Operations Assistant to join our enthusiastic and motivated team! This will be a full-time working position in Malta.
Who We Are
What exactly do we do here at White Label Casinos? Well, that’s easy! We build white label casinos that players love. And that’s it! That’s literally our bread and butter. And we’re damn good at it. With our all-in-one casino solution, we create online casinos that stand out from the crowd. Our casinos have flair, they have pizzazz, they have the IT factor that players are looking for. Did we mention we’re modest?
By joining us, you’ll be part of a global team of 160+ iGaming experts from all over the world—literally. While our headquarters is in Malta, our team spans Venezuela, the Philippines, Europe, and beyond. We’re truly international, so there’s never a dull moment.
Apply today and become part of a diverse workforce filled with ambitious, hard-working, weird, and wonderful folk.
Position Summary
As the Client Operations Assistant, you will be responsible for handling the day-to-day administration tasks within the Client Operations division. This includes creating and organising commercial documents, assisting with financial checks, and updating all internal systems to ensure internal departments are aware of critical changes within the team. You will work closely with the Account Management, Games, and Finance teams to ensure smooth operational processes, accurate invoicing, and efficient data analysis. This is a great entry-level role for anyone looking to get into the iGaming industry, working within a client service role.
Key Responsibilities
Duties will include but are not limited to:
- Invoice approvals and financial coordination related to game providers, platforms and other operational costs.
- Liaise with the Finance team to ensure accurate tracking and reconciliation.
- Assist in processing client billing, ensuring timely payments and resolving discrepancies.
- Collaborate with Account Management and Games teams to conduct operational checks on game configurations, bonus settings and other client-specific setups.
- Assist in documenting and improving internal workflows to enhance efficiency.
- Analyse key operational metrics to identify gaps in client flows, game performance, and financial reporting.
- Generate reports and insights for senior management, helping to optimise internal processes.
- Monitor client account activity to flag anomalies or potential risks.
- Maintain up-to-date records of client requests, agreements, and invoice approvals.
- Support the Client Operations division with ad hoc tasks related to client issue resolution and reporting.
Requirements:
- Finance or Business background (degree or relevant experience)
- Strong analytical skills with proficiency in Excel.
- High attention to detail and process–driven mindset.
- Excellent communication skills: personable, approachable, and professional.
- Ability to multitask and work cross-functionally with various teams.
- Previous experience in a client-facing role is a plus.
- Interest in iGaming is a plus, but not mandatory.