White Label Casinos is looking for an Payment Risk & Fraud Agent to join our enthusiastic and motivated team! This will be a full-time remote position.
Who We Are
What exactly do we do here at White Label Casinos? Well, that’s easy! We build white label casinos that players love. And that’s it! That’s literally our bread and butter. And we’re damn good at it. With our all-in-one casino solution, we create online casinos that stand out from the crowd. Our casinos have flair, they have pizzazz, they have the IT factor that players are looking for. Did we mention we’re modest?
By joining us, you’ll be part of a global team of 160+ iGaming experts from all over the world—literally. While our headquarters is in Malta, our team spans Venezuela, the Philippines, Europe, and beyond. We’re truly international, so there’s never a dull moment.
Apply today and become part of a diverse workforce filled with ambitious, hard-working, weird, and wonderful folk.
Position Summary
The Payment, Risk and Fraud Agent is responsible for ensuring that player payment processing is completed in a timely and accurate manner. They will furthermore act as the first level of support for internal and external queries related to player payments.
The Payment, Risk and Fraud Agent is also expected to monitor trends and patterns related to fraudulent activities and bonus abuse.
Key Responsibilities
Duties will include but are not limited to:
- Accurately processing withdrawals across multiple Payment Service Providers (PSPs) in a timely manner
- Analyse player withdrawal requests in accordance with multiple white label casino terms, conditions and rules (Cages)
- Monitoring of customer activity, including assisting in the identification of fraudulent activity or bonus abuse
- Escalating issues to Payments Team Leaders and Manager where necessary
- Communicate effectively with colleagues
- Stay up to speed with team updates and change both within the department and across the wider business
- Consistently achieve and exceed Key Performance Indicators (KPIs) set out by management
- Assist with coaching and training of other agents
- Make certain that department guidelines, procedures, manuals and other materials are relevant and accurate, reporting any discrepancies to Team Leaders and Management
- Act as first level support point for all escalations from players, other departments, account managers and clients
- Provide feedbacks of team issues, challenges, mood and needs to the Payment manager
- Fulfil tasks assigned by the Payment manager
Requirements
- Must be available to work on a shift basis (7 days per week).
- Attention to detail and analytical mindset.
- Good Written and Verbal English.
- Good communication skills.
- Experience in Slack, Jira and Confluence.
Prefered Qualifications
Previous experience in Microsoft, Google and Payment withdrawals is an advantage.
