We are no longer accepting applications for this role but we encourage you to send us an unsolicited application here: https://whitelabelcasinos.bamboohr.com/careers/119
White Label Casinos is looking for an Payment Risk & Fraud Agent to join our enthusiastic and motivated team! This will be a full-time position based in our Malta office.
Who We Are
What exactly do we do here at White Label Casinos? Well, that’s easy! We make white label casinos that players love. And that’s it! That’s literally our bread and butter. And we’re damn good at it.
By utilising our all-in-one casino solution, we’re able to create online casinos for our clients that stand out from the crowd. Because our casinos have flair, they have pizzaz, they have the IT factor that players are looking for. Did we mention we’re modest?
By choosing to work with us, your casino will come fully equipped with features that will set you up for success from day one. Your casino will be multi-licensed, loaded with more than 7,500 hit games, and our team of 140+ iGaming specialists will provide you with a range of managed services that’ll help make operating your casino.
Headquartered in Malta with remote employees all around the world.
Position Summary
The Payment Risk and Fraud Agent is responsible for ensuring that player payment processing is completed, timely and accurately.They will furthermore act as 1st level of support for internal and external queries related to player payments. The Payment, Risk and Fraud Agent is also expected to monitor trends and patterns related to fraudulent activities and bonus abuse.
Key Responsibilities
Duties will include but are not limited to:
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- Accurately processing withdrawals across multiple Payment Service
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- Providers (PSPs) in a timely manner
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- Analyse player withdrawal requests in accordance with multiple white label casino terms, conditions and rules (Cages)
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- Monitoring of customer activity, including assisting in the identification of fraudulent activity or bonus abuse
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- Escalating issues to Payments Team Leaders and Manager where necessary
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- Ensuring you comply with internal policies and complete daily tasks assigned by Team Leaders.
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- Assisting the Manager, Head of Payments and Head of Risk, Fraud and Optimisation with any additional operational tasks when requested.
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- Communicate effectively with colleagues
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- Stay up to speed with team updates and change both within the department and across the wider business
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- Consistently achieve and exceed Key Performance Indicators (KPIs) set out by management
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- Assist with coaching and training of other agents
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- Make certain that department guidelines, procedures, manuals and other materials are relevant and accurate, reporting any discrepancies to Team Leaders and Management
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- Act as 1st level support point for all escalations from players, other departments, account managers and clients
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- Provide feedbacks of team issues, challenges, mood and needs to the Payment manager
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- Fulfil tasks assigned by the Payment manager
Requirements
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- Must be available to work on a shift basis (7 days per week).
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- Must be able to work shift starting at 02:00 CET and 04:00 CET
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- Attention to detail and analytical mindset.
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- Good Written and Verbal English.
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- Good communication skills.
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- Experience in Slack, Jira and Confluence
Prefered Qualifications
Previous experience in Microsoft, Google and Payment withdrawals is an advantage.